Privacy Policy

Effective Date: 6/3/2024

1. Introduction

Zara Medical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including in-person care, telemedicine, and digital platforms. By using our services, you consent to the collection and use of your data as described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, date of birth, gender, address, phone number (including mobile and toll-free numbers), email, insurance details, and payment information.
Health Information: Medical history, symptoms, prescriptions, treatment records, and other health-related data.
Technical Information: IP address, browser type, operating system, and device identifiers for users accessing our online services.
Communication Data: Emails, messages, and calls to and from Zara Medical, including interactions via text messaging (SMS/MMS), phone calls, and email.

3. How We Use Your Information

We use your information to:

Provide medical services, including in-person and telemedicine visits.
Process payments and insurance claims.
Schedule and manage appointments.
Comply with legal and regulatory requirements.
Improve our services, website, and mobile applications.
Communicate with you regarding your healthcare, including appointment reminders, test results, treatment follow-ups, and health-related notifications.
Send marketing, promotional, and educational content via email, text, or phone calls if you have opted in to receive such communications.

4. Express Consent for Text Messaging, Calls, and Email Communications

By providing your phone number (including mobile and toll-free numbers) and/or email address, you expressly consent to:

Receive calls and text messages (SMS/MMS) related to your healthcare, including appointment reminders, prescription notifications, and follow-up care.
Receive automated or live calls from Zara Medical regarding your care, insurance updates, and account notifications.
Receive promotional emails or text messages about new services, special offers, or health education materials.
Understand that message and data rates may apply based on your carrier plan.
Opt-out of promotional messages at any time by replying "STOP" to text messages or unsubscribing via email.

Note: Opting out of marketing messages will not affect your ability to receive important healthcare-related notifications.

5. How We Share Your Information

We do not sell your information. However, we may share it with:

Healthcare Providers: For treatment and care coordination.
Insurance Companies: To process claims and coverage verification.
Third-Party Service Providers: For secure data storage, appointment scheduling, billing, and messaging platforms.
Legal Authorities: When required by law, such as responding to subpoenas or public health reporting obligations.

6. Your Rights and Choices

Access & Update Information: You may request copies of your medical records and update personal details.
Opt-Out of Communications: You can unsubscribe from non-essential communications at any time.
Request Data Deletion: Subject to legal and medical record retention policies.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no system is entirely secure, and we cannot guarantee absolute security.

8. Telemedicine and Online Services

By using our telemedicine services, you consent to the electronic transmission of health information. We take reasonable precautions to ensure privacy and security during virtual visits.

9. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly.

10. Contact Us

For privacy-related inquiries, contact us at:

management@zaramedical.com

512-491-3702